Dream Diver specializes in creating innovative software solutions that transform businesses. From web development to mobile apps and enterprise software.
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Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
1. Introduction
Dream Diver ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
Personal Information
We may collect the following types of personal information:
| Information Type | Examples | Collection Method |
|---|---|---|
| Contact Information | Name, email, phone number, address | Contact forms, project inquiries |
| Professional Information | Company name, job title, industry | Business communications |
| Technical Information | IP address, browser type, device info | Website analytics, cookies |
| Project Information | Requirements, specifications, feedback | Project development process |
Automatically Collected Information
- Website usage patterns and analytics
- Device and browser information
- Log files and server data
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information for the following purposes:
Service Delivery
- Providing software development and IT services
- Project management and communication
- Technical support and maintenance
- Quality assurance and testing
Business Operations
- Processing payments and invoicing
- Contract management and legal compliance
- Customer relationship management
- Internal record keeping
Communication
- Responding to inquiries and requests
- Sending project updates and notifications
- Marketing communications (with consent)
- Important service announcements
4. Legal Basis for Processing (GDPR)
Under GDPR, we process your personal data based on the following legal grounds:
- Contract Performance: Processing necessary to fulfill our service agreements
- Legitimate Interest: For business operations, security, and service improvement
- Consent: For marketing communications and non-essential cookies
- Legal Obligation: For compliance with tax, accounting, and legal requirements
5. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Cloud hosting and infrastructure services
- Payment processing and financial services
- Analytics and website optimization
- Marketing and communication tools
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Enforce our terms of service
6. Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
- SSL/TLS encryption for data transmission
- Encrypted databases and secure servers
- Regular security assessments and updates
- Access controls and authentication systems
Organizational Measures
- Employee privacy training and confidentiality agreements
- Principle of least privilege for data access
- Regular security awareness programs
- Incident response and breach notification procedures
7. Your Rights (GDPR)
Under GDPR, you have the following rights regarding your personal data:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent for specific processing
- Right to Lodge a Complaint: File a complaint with supervisory authorities
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience:
Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Functionality Cookies: Remember your preferences
- Marketing Cookies: Used for targeted advertising (with consent)
Managing Cookies
You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.
9. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Client Data: Retained for the duration of our business relationship plus 7 years for legal compliance
- Marketing Data: Retained until you withdraw consent or opt-out
- Website Analytics: Anonymized after 26 months
- Legal Documents: Retained as required by Dutch law
10. International Transfers
Your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure adequate protection through:
- European Commission adequacy decisions
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules
- Certification schemes and codes of conduct
11. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify you of significant changes via email
- Obtain new consent where required by law
Contact Our Privacy Team
If you have questions about this Privacy Policy or want to exercise your rights, please contact us:
Privacy Email: info@dreamdiver.nl
Phone: +31644215009
Address:
Dream Diver Privacy Team
Rotterdam, Netherlands
Data Protection Officer: info@dreamdiver.nl